Digital downloads are immediately downloadable. Physical orders are usually shipped within 1 – 2 working days.
Please note that the delivery times in the table are estimates and do not apply to made-to-order or personalized items. Estimated delivery times for custom-made orders are between two and three weeks and are contingent to the acceptance of your order. Delivery times will be calculated from the date on which your order is placed, unless otherwise specified.
We work closely with our shipping partner to minimize the potential impact of any shipping delays, but before we can dispatch your purchases, we may need to confirm your details with your card issuer.
We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this may take longer during our sale periods or other high peak seasons.
At the moment we are unable to ship to PO Boxes or freight forwarder addresses.
All packages will come with tracking.
For technical reasons, it is not possible to change your order once it has been confirmed or shipped. Digital downloads are not refundable.
All physical items purchased at the Nkenda Masa Mxne Online Store can be returned within 30 days, free of charge. In case you need further support, our Customer Care will be happy to provide assistance
Once your order has been processed and shipped, you will receive an email confirmation with your shipping details and the respective tracking number. If you have set-up a personal account at the Nkenda Online Store, you will be able to view and track the status of your shipment in My Account. If you are not registered yet, you can still track your orders here but we suggest to sign up to comfortably track your future orders.
Depending on the product purchased, your order will be wrapped or packed in Nkenda garment bags, boxes or dustbags.
Your order will be shipped in a neutral box to protect your shipment from robbery.
If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for its receipt that you are accepting a damaged box.
In case of need for further support, please contact our Customer Care.
Promotion Codes can be redeemed during the checkout process, simply enter your code into the coupon field found in the Shopping Bag.